SIISTANDARD
INTEGRITY
INSTITUTE

SII / BEFORE YOU SIGN

Ready to sign?Ask these 30 questions first.

Who is responsible, what is included, when is payment due, and how are changes priced? Compare the answers with your quote, drawings and contract. Ask for unclear points to be recorded in the documents both parties intend to use.

This is a discussion checklist, not permission to sign. Receiving an answer does not establish fair terms, accurate documents or a risk-free project.

Illustrative discussion, not a suggested clause

“Pay on completion.” What counts as complete?

The wording
Final payment on completion.
The follow-up
Which work must be finished? Who confirms it? What happens if repairs are outstanding?
The written record
Completion criteria, confirmation method, outstanding-work arrangements and payment conditions.

Check that “complete” means the same thing to both sides.

SII / MEETING NOTES
  1. Bring matching document versions
  2. Ask and record the answers
  3. Keep a separate list of open points

Six topics for your next meeting.

Open any question for a follow-up and a written-record prompt. Copy one question or the full set below. If an item does not apply, note why in your own meeting record rather than forcing a condition onto the project.

Documents and parties

Establish who is agreeing to what, and for which property.

Which version of the quote are we agreeing to?
Why ask
Earlier and later quotes may cover different prices or work.
Where to record the answer
Quote cover: date, revision and validity period, including which version it replaces.

A question you can send

Please confirm the date, revision and validity period of the quote intended for signing, and identify any earlier versions it replaces.

Who signs, who receives payment, and who is the site contact?
Why ask
These may be different people or organisations. Their roles and authority need to be clear.
Where to record the answer
Contracting-party details, payment instructions and contact list.

A question you can send

Please identify the contracting party, payment recipient and site contact. If they differ, explain their relationship and who is authorised to confirm costs and changes.

Which property and areas does this quote cover?
Why ask
A project may cover only certain rooms or floors at an address.
Where to record the answer
Project name, address, floor and work areas across the quote, contract and drawings.

A question you can send

Please confirm the project name, address, floor and work areas in the quote and contract, and check that they match the drawings.

Which documents form part of our agreement?
Why ask
Seeing a drawing does not establish which revision both parties intend to use.
Where to record the answer
Attachment list with document names, dates, revisions and confirmation records.

A question you can send

Please list the quote, drawings, material schedules and other attachments we intend to use, identify their revisions, and give each party a complete matching set.

What happens if the documents disagree?
Why ask
A conflicting dimension, material or amount should not be left to guesswork.
Where to record the answer
Discrepancy list and the agreed revisions or resolution process.

A question you can send

If the quote, drawings and contract disagree, how will the discrepancy be resolved and who confirms the result? If a document order of precedence is intended, please state it so we can review it together.

Scope and materials

Identify what the work includes—and what it does not.

Where will each item be done, and what work does it include?
Why ask
An item name alone may not define its location or finished scope.
Where to record the answer
Quote line items linked to marked drawings or a scope schedule.

A question you can send

Please identify the location, scope and finished work for each item so that we can match the quote to the drawings or site areas.

What is included, excluded or still undecided?
Why ask
An unmentioned item cannot simply be assumed to be included or excluded.
Where to record the answer
Explicit inclusions, exclusions and open points in the quote.

A question you can send

Please list the included work, exclusions and unresolved items. For separately charged work, explain the pricing basis rather than leaving it as ‘subject to site conditions’.

Are quantities estimated or measured, and how is the final price settled?
Why ask
Fixed-price work and remeasured work need different clarification.
Where to record the answer
Quantity schedule with units, measurement basis, confirmation and adjustment method.

A question you can send

Which items are fixed-price and which are remeasured? For remeasured work, who confirms quantities, when and by what method, and how are increases or decreases priced?

Which brands, models and specifications are included?
Why ask
Descriptions such as ‘equivalent’ or ‘premium’ may not identify the supplied product.
Where to record the answer
Material schedule with the relevant brand, model, dimensions, thickness, grade and colour.

A question you can send

Please identify each material by brand, model and relevant specifications. For undecided selections, list the available choices, price differences and confirmation deadline.

Who confirms a material substitution before it is used?
Why ask
A replacement may affect price, appearance or timing.
Where to record the answer
Substitution record comparing the original and replacement, including cost and time effects.

A question you can send

If a material needs replacing, who proposes and confirms it? How will the replacement specification, additions or deductions, and schedule impact be recorded before use?

Price and payment

Separate the total, its pricing basis and the payment conditions.

How is each amount calculated?
Why ask
Check the calculation for measured items and the scope for fixed-price packages.
Where to record the answer
Quantities, units, unit prices, subtotals and total, or a defined package scope.

A question you can send

Please explain each pricing basis and reconcile quantities, units, unit prices and subtotals. For fixed-price packages, list their scope and exclusions so we can check the total.

Are tax, labour, delivery, protection and disposal included?
Why ask
Charges outside the main trade items also affect the amount payable.
Where to record the answer
Cost schedule covering tax, labour, delivery, carrying, protection and waste disposal.

A question you can send

Please confirm whether tax, labour, delivery, carrying, protection and waste disposal are included. For separate charges, state the amount or pricing basis and when payment is due.

What does each lump sum actually cover?
Why ask
A lump sum can be a valid pricing format, but its scope still needs to be identifiable.
Where to record the answer
Package locations, specification, inclusions and exclusions.

A question you can send

Please define the locations, work, specifications, inclusions and exclusions for every lump-sum item, and explain the circumstances in which its price may change.

What triggers each payment?
Why ask
A date or percentage alone does not show what can be checked before payment.
Where to record the answer
Payment schedule showing amounts, triggers, work or documents and confirmation method.

A question you can send

Please list each payment amount and condition, the work or documents associated with it, and who confirms that the condition has been met and how.

When is final payment due if repairs remain outstanding?
Why ask
Acceptance, remedial work and final payment should be discussed together.
Where to record the answer
Final-payment and outstanding-work arrangements, without assuming a standard percentage.

A question you can send

Please confirm the final-payment amount or percentage and its conditions. If items need repair at acceptance, how will repairs, reinspection and payment be arranged and recorded?

Schedule and changes

Agree how changes to the plan will be confirmed.

When does work start, and how is the duration counted?
Why ask
Calendar days, working days and target completion dates are not interchangeable.
Where to record the answer
Programme showing start conditions, dates, counting method and main milestones.

A question you can send

Please state the start conditions, proposed start and finish dates, how the duration is calculated, whether it uses calendar or working days, and the main milestones.

When can the schedule be extended, and how will we be notified?
Why ask
Materials, changes or site conditions may require a revised plan.
Where to record the answer
Extension process covering reasons, notice, affected dates and the revised programme.

A question you can send

If an extension is needed, what circumstances apply, how is it proposed and notified, how is the time impact confirmed, and when will we receive an updated programme?

How will a missed completion date be handled?
Why ask
Agree a process before a delay becomes a dispute.
Where to record the answer
Contract arrangements for notice, establishing causes, responsibilities and next steps.

A question you can send

If work is not finished by the agreed date, how will we be notified, how will causes and responsibilities be established, and what response is agreed? We can seek professional advice on unclear terms.

When are added or omitted works priced and confirmed?
Why ask
A scope change may also change the schedule and payment arrangements.
Where to record the answer
Change record with scope, quantities, additions or deductions, timing, payment and approvers.

A question you can send

For added or omitted work, will a complete change record be provided and confirmed through the agreed process before work proceeds? Please include scope, quantities, price additions or deductions, and schedule and payment effects.

Who can approve a change, and how is it recorded?
Why ask
Different contacts may mean different things when they say ‘yes’.
Where to record the answer
Authorised contacts, confirmation channel and complete revision record.

A question you can send

Please identify who can confirm changes, the confirmation channel and required information. If we discuss changes in messages, how will the final agreed version be incorporated into the documents?

Acceptance and handover

Clarify how completed work and outstanding repairs will be handled.

Which stages will be checked or photographed before work is covered?
Why ask
Some work becomes inaccessible later; ask how its record will be kept.
Where to record the answer
Stage-check schedule with records, participants and notification arrangements.

A question you can send

Which stages will involve checks or photographs, who takes part, and how will we be notified? Where technical judgement is needed, please identify the appropriate qualified professional.

What counts as completion and acceptance for each item?
Why ask
‘To standard’ alone does not identify what both parties will check.
Where to record the answer
Agreed specifications, completion conditions and acceptance method for each work item.

A question you can send

Please confirm each item’s completion conditions, relevant specifications or agreed documents, and acceptance method and participants. For technical standards, please provide an identifiable reference.

Who records defects, and when will they be addressed?
Why ask
A list of problems also needs an owner and an agreed next step.
Where to record the answer
Outstanding-work list with locations, issues, responsible people, deadlines and photographs.

A question you can send

If issues are found at acceptance, how will their locations and details be recorded, who will address them, how are deadlines agreed, and how will completion be reported?

How do reinspection, handover and payment fit together?
Why ask
A repair notification, reinspection and final handover are separate steps.
Where to record the answer
Acceptance, reinspection, handover and payment process or record.

A question you can send

After remedial work, how will reinspection be arranged, who confirms it, and what record is kept? Please explain how this connects to final handover and payment conditions.

What documents and items will I receive at handover?
Why ask
Later maintenance may depend on drawings, warranty information or equipment details.
Where to record the answer
Handover list of applicable drawings, warranties, manuals, keys and other items.

A question you can send

Please list the drawings, warranty information, equipment manuals, keys and other applicable documents or items supplied at completion, including their format and how receipt is confirmed.

Warranty and responsibilities

Record whom to contact, the process and each party’s role.

What does each warranty cover, and when does it start?
Why ask
Workmanship and product warranties may have different providers and periods.
Where to record the answer
Warranty schedule identifying work, provider, duration, start date and scope.

A question you can send

Please list the warranty provider, period, start date and coverage for each relevant work item or product, distinguishing workmanship cover from manufacturer warranties.

Who do I contact for warranty service, and what happens next?
Why ask
A phone number alone does not explain the response process.
Where to record the answer
Service contacts, reporting requirements, response and visit arrangements.

A question you can send

If warranty service is needed, whom should I contact, through which channel and with what information? Please explain the response and inspection or repair process.

What is excluded from the warranty?
Why ask
A broad phrase such as ‘user damage excluded’ may leave room for different interpretations.
Where to record the answer
Specific exclusions and conditions, alongside care and operating instructions.

A question you can send

Please list specific warranty exclusions and how they are assessed. Provide relevant use, cleaning and maintenance requirements so we know which records to keep.

How will damage to neighbours, shared areas or existing property be handled?
Why ask
Protection and reporting arrangements give everyone a clear starting point if damage occurs.
Where to record the answer
Protection scope, pre-work condition record and damage-reporting arrangements.

A question you can send

Please define protection for neighbouring property, shared areas and existing items. If damage occurs, how will it be reported and documented, responsibilities established, and repairs and costs discussed?

Who coordinates problems involving subcontractors or other trades?
Why ask
Knowing which trade did the work does not tell you who responds and coordinates.
Where to record the answer
Division of roles, the contracting party’s contact and issue-resolution process.

A question you can send

If there is a problem with a subcontractor’s or another trade’s work, please explain the contracting party’s and trades’ roles, who receives and coordinates the issue, and how the outcome is recorded.

SII / REQUEST FOR CLARIFICATION

Take the questions to your next meeting.

The full inquiry always includes all 30 questions, regardless of open panels or reply statuses. Before sending, add the project and document revision, then remove any questions that do not apply.

Showing: all 30 questions

Copying does not send anything. Individual copies keep the original question number and the request for a written response.

Once you receive the answers.

  1. Match them to the documents

    Consolidate conversations into a dated record with a revision and named confirming parties. Check that important answers appear in the documents both parties intend to use.

  2. Keep open points visible

    List unselected materials, unmeasured quantities and undecided methods, with an owner, a decision date and any cost or schedule implications.

  3. Ask the right professional

    Follow up on missing information. Legal effect, technical safety, workmanship and acceptance disputes require appropriate professional advice.

STANDARD INTEGRITY INSTITUTE
DOCUMENT REVIEW

Start with the parts of the quote you cannot verify.

SII reviews documents, not vendors or people. Read the public criteria or upload your quote for Free Key Results, then use the points needing clarification to guide your next conversation.

  • Transparency
  • Consistency
  • Reasonableness
  • Executability

LEVEL 1–5 describes Document Maturity only. It is unrelated to your reply count and is not approval to sign or a guarantee of project outcomes.

Upload a quote for Free Key ResultsRead criteria SII-R001–SII-R030

Questions about using this checklist.

Can I sign once all 30 questions have answers?

The checklist cannot decide that. Answers may still be incomplete, conflicting or in need of professional review. Check them against your actual scope and documents, and note why any question does not apply.

What if I am told it will be decided on site?

Identify what remains open: location, material, quantity or method. Ask who will decide, by when, and how cost and timing will be handled. Keep open points separate rather than allowing them to disappear into the total.

Should an oral promise be written down?

Ask for the answer to be incorporated into a dated document with a clear revision and confirmation by both parties. That makes it easier to check later. Seek appropriate advice about the legal effect of a particular agreement.

Can chat messages replace a contract?

This page does not determine whether messages can replace a contract or what legal effect they have. For document organisation, consolidate the final scope, price, timing and revision into the documents both parties use, rather than relying only on scattered screenshots. Seek legal advice where needed.

Do I still need to compare the contract if the quote is detailed?

Yes. The quote may describe the work while the contract separately addresses payment, timing, changes, acceptance and warranty. Check for contradictions, matching attachment revisions and a process for filling gaps.

Does SII approve contracts or guarantee contractors?

No. SII assesses documents through Transparency, Consistency, Reasonableness and Executability. Free Key Results and the Complete Risk Report are not legal advice, engineering conclusions, vendor ratings or performance guarantees.

This page is a document-organisation and discussion tool, not legal, engineering, design, site-supervision or acceptance advice.

Still missing information?

© 2026 Standard Integrity Institute (SII). All rights reserved.

This report and the website content are intended solely as strategic reference for pricing and contract negotiations, and do not constitute formal legal endorsement.

© 2026 Standard Integrity Institute (SII). All rights reserved.

This report and the website content are intended solely as strategic reference for pricing and contract negotiations, and do not constitute formal legal endorsement.